#Talk free magicjack app upgrade#

Wasted over 2 1/2 hours tonight with customer service agent LOURDES. DO NOT BUY THIS PRODUCE IT IS A SCAM NOW. IT WAS GOOD AT THE BEGINNING BUT NOW WHEN THE INVENTORS SOLD THIS PRODUCT EVERYTHING WENT TO POTS, THEY SELL YOU THE 5 YEARS BUT AFTER TWO THEY ARE A DISASTER. GEZZZZ THESE PEOPLE ARE SCAMMERS, THEY ARE IN PHILLIPINES, THIS IS HOW THEY MAKE THEIR MONEY SCAMMING AMERICANS THAT BELIEVE IN THIS PRODUCT.

#Talk free magicjack app upgrade#

and she said ups your zip code last number is wrong, sorry I can not help you, from 2 I changed to 5, and she said oh now we are correct, there was always something wrong, then oh we need to upgrade your system, then, I was so mad I asked to talk to her supervisor after the 5th time, she puts somebody there saying oh you need a new magic jack, since you are a good client we will tell you a secret, we sell it here and will take 10 days for you to receive it, but go to Wal-Mart and you can buy it right away. #, Street, City, Province, Country & postal code.

She ID me for the 5th time and then put me to turn off my computer, she messed up my computer magic jack, but this time she kept asking for my correct billing address. again beyond frustrated, I called, and Chrystal comes again, with the same parrot-like sentences. I wanted to talk to a supervisor, and she put me on hold. I waited again for 1 hour, and finally, I get Chrystal again, who starts from square one even though I told her I had just spoken to her an hour ago. I was on 'HOLD ON' and I wait and wait and wait she came back to see if I had hanged up, the way she was asking 'are you still there' So I called back. she put me on hold to figure out why my MJ wasn't working and kept asking the same questions over, just parrot-like responses I believe they reading them from a Script. Wasted over 3 DAYS with customer service agent Chrystal. In a couple of years, I'll be able to cancel because the old credit card they have is dead. I tried to cancel their useless service, but they charged me for another 5 years. So MJ is useless overseas unless you pay a WiFi cafe to use a strong WiFi connection-if you can find one anywhere. The one use MJ might have had is being able to call the USA from anywhere, BUT you need a perfect, super-strong WiFi connection for that, and I haven't found that in any of the places I've stayed. Anything unusual is going to be impossible to get help for. Their FAQ's don't cover all their bad programming that causes customer problems. You can't reach a live person to explain a complex problem. Magic Jack customer service is behind an impenetrable wall. To cancel, you may need to block them from your credit card if you can.

Unfortunately for me, the credit card I'd given them was stil good. And how often is there a power outage? Years ago, Magic Jack charged me for 5 more years AFTER I notified them I didn't want to renew. A real landline is good when a power outage kills your smart phone, but MJ is not. With a smart phone, what good is Magic Jack? When power's out, MJ is out.